Kalyankari Softnet Pvt. Ltd. bills two kinds of work differently — monthly subscriptions (Cloud + DevOps, AMC, Server Security, Combined IT, AI/ML Support) and project engagements (one-time AI/ML projects, custom development, migrations). Refund eligibility depends on which.
Monthly subscriptions
Cancellation
- Cancel any time with 30 days' written notice by emailing [email protected] with your account name in the subject.
- Service continues until the end of the current billing period — you keep getting support, deploys and access until then.
- No early-termination fee.
Refunds
- Within 7 days of your first invoice — full refund, no questions, if no work has been delivered yet (no audits run, no deploys made, no on-call coverage used). If work has started, we refund the unused portion only.
- After 7 days — monthly fees are non-refundable for the current billing period because we've already allocated the team's hours to your account. The 30-day notice above ensures you're not billed for additional periods.
- Annual prepayment discounts (if you took one) — pro-rata refund on the unused months, less the annual discount you received.
Project engagements
Before kickoff
- If we haven't started work and you haven't paid the kickoff invoice — no charge, you can walk away anytime before signing the proposal.
- Once the kickoff invoice is paid but before discovery starts — refundable in full, less a 10% admin fee.
After kickoff
- Project work is invoiced in milestones defined in the proposal. Each milestone, once delivered and accepted, is non-refundable.
- If you choose to terminate mid-project, you pay only for milestones completed and any work-in-progress hours logged. We hand over all in-progress code and documentation.
- If we fail to deliver a milestone within 30 days of the agreed date (and the delay is on us, not blocked by your side), you can claim a 100% refund of that milestone's payment.
Free 30-min cloud cost audit
The free audit has no charge and no refund applies. If we don't deliver the audit memo within 48 hours of the call, you can request anything you want as goodwill — typically a deeper free follow-up audit on a second workload.
Payment failures and disputes
If a Razorpay/UPI/NEFT payment fails after we've already delivered work, we'll send a follow-up invoice. We don't claw back delivered work. If you dispute a charge, email us first — we'll resolve genuine billing errors within 5 working days. If we can't agree, the disputed amount goes through Razorpay's standard dispute process.
How to request a refund
- Email [email protected] with subject "Refund request — [your account name]".
- Include your invoice number, payment date, payment method (Razorpay/UPI/bank), and the reason.
- We respond within 2 working days with eligibility and next steps.
- Approved refunds are processed within 5–7 working days back to the original payment method. Bank transfers may take an additional 3–5 days to reflect.
Chargebacks
If you initiate a chargeback through your bank or card issuer without contacting us first, we pause delivery on your account until the chargeback is resolved. We always prefer to settle directly — chargebacks are slower, more expensive, and avoidable in 99% of cases by emailing us.
Changes to this policy
We may update this policy. The "last updated" date at the top reflects the most recent change. Changes apply only to engagements signed after the change date — existing engagements keep the policy that was active when you signed.
Contact
Questions about a refund or cancellation? Email [email protected] or WhatsApp +91 8882004118.